What do I do if the RoboForex official website is not available?

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Table of content:

  1. Integrated VPN client in Opera, turbo mode in Yandex.Browser, Data Saver for Chrome
  2. Proxy servers
  3. Changing DNS server settings
  4. VPN
  5. "VPN gate" service
  6. UltraSurf
  7. Applications for mobile devices
  8. Personal VPN for RoboForex clients
  9. RoboForex proxy server
  10. Extension for browsers from RoboForex

Because some websites that belong to RoboForex group are not available, we’re offering you to use the following instructions in order to restore access to them.

"Unavailability in some particular country" is not a "physical" closing of web-resources as they continue to operate as usual. Nevertheless, your provider may prevent you from accessing these web-recourses. The idea of restoring the access is that you connect to the unavailable RoboForex website not directly, but by means of foreign proxy servers.

Your provider may use different methods to restrict the access to web-resources, so we’re offering you several ways to restore the access as well.

Right now, you may try to access your Members Area using an alternative URL address:

my.roboforex.com/en

In order to access materials of our website or in case the above-mentioned method didn’t work, we’re offering you several other options listed below.

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Methods to restore access to RoboForex websites

1. Integrated VPN client in Opera, turbo mode in Yandex.Browser, Data Saver for Chrome

Please note that Turbo mode and Data Saver don’t work with the https protocol websites. In this case, your RoboForex Members Area will be available at https://my.roboforex.com.

Opera

Integrated VPN client
in Opera

Read more...

Chrome

Data Saver
for Chrome

Read more...

Yandex.Browser

Turbo mode
in Yandex.Browser

Read more...

Launch Yandex.Browser and click the icon in the right corner of the screen. Select "Settings" and in the appeared window switch "Turbo" to "Always On".

Click Opera menu in the top left corner of the screen. In the appeared window, select "Settings" -> "Privacy & security" and tick "Enable VPN box".

You can add the extension to your web-browser from Chrome Web Store.

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2. Proxy servers

Extensions for browsers

Frigate

FriGate - Chrome, Mozilla Firefox, Opera

A free extension. The extension itself checks if the website is available. In case the website isn’t blocked, it is accessed without the proxy server.

Developer’s website: https://fri-gate.org/


Browsec

Browsec - Chrome, Mozilla Firefox, Opera

A free version with access from all over the world, without registration and hidden extra charges.
A premium version with monthly and yearly subscriptions is also available.

Developer’s website: https://browsec.com/


Hoxx

Hoxx - Chrome, Mozilla Firefox

A free version with access to more than 50 locations, high speed, without any additional settings.
Also, a premium version is available for those who uses the extension often.

Developer’s website: https://hoxx.com/


Touch VPN

Touch VPN - Chrome

A free extension for Chrome. Activation in one click.
No restrictions for connection speed and session duration.

Developer’s website: https://touchvpn.net/


Zenmate

ZenMate - Chrome, Mozilla Firefox, Opera

A paid subscription only with an opportunity to pay immediately for 1, 6 or 12 months.

Developer’s website: https://zenmate.com/


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3. Changing DNS server settings

To use this method to restore the access, you need to specify public DNS server settings (from Google, for example) in the settings of your Internet connection.

How to change DNS server in Window 10

1. Open "Settings" menu and select "Network & Internet". Go to "Ethernet" tab and select "Network and Sharing Center".

2. Double left-click on the name of the network you are connected to right now.

3. In the appeared window, click "Properties".

4. Select "Internet Protocol Version 4 (TCP/IPv4)" and double-click it.

5. Switch to "Use the following DNS server addresses", enter one of the public DNS servers, and then click "OK".

Examples of public DNS servers:

Google Public DNS: 8.8.8.8 / 8.8.4.4
OpenDNS: 208.67.222.222 / 208.67.220.220
Comodo Secure DNS: 8.26.56.26 / 8.20.247.20

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4. VPN

Unlike proxy servers, VPN is valid for the entire internet connection, which may be useful for correct operation of your trading terminal in case trading servers are blocked as well.

The list of several services, which provide VPN:

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5. "VPN gate" service

The list of free VPNs, which are in public access – https://www.vpngate.net/.

Instructions how to use the service for different operating systems and devices:

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6. UltraSurf

After you launch this freeware, the program establishes a connection with one of its network servers, through which all the traffic will pass in the future.

UltraSurf is free to download, requires no installation, and may run from a local copy on your HDD or removable media device.

The program is only available for Windows and works via Internet Explorer by default. The users, who prefer Mozilla Firefox and Chrome, need to manually set up proxy to use Ultrasurf.

Read more at https://ultrasurf.us/.

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7. Access to websites from mobile devices

You can also get the access to the website and your RoboForex Members Area from mobile devices by means of the following applications:

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8. Personal VPN for RoboForex clients

As the Company’s client, you may be provided with a personal VPN service. To apply for it, send a request to info@roboforex.com.

Your e-mail has to contain "I’d like VPN" as the subject and the E-mail address, which was used for registering your Members Area.

Instructions how to activate VPN for the desktop

1. After sending the request to info@roboforex.com, you will receive the message with the VPN access code.

2. Use your major device to go to https://securevpn.com/ and download the required software.

3. After installing SecureVPN, click "Upgrade" in the bottom left corner of the application window.

4. You will be redirected to the page of subscription to an unlimited premium account. Click "Connect to existing premium account".

5. Enter the code you received in the message from RoboForex and enjoy safe and free Internet access!

Instructions how to activate VPN for Android

1. After sending the request to info@roboforex.com, you will receive the message with the VPN access code.

2. Download SecureVPN application to your mobile device.

3. Click "VPN Plan Free" in the bottom left corner of the application window.

4. Click "Connect to existing premium account".

5. Enter the code you received in the message from RoboForex and enjoy safe and free Internet access!

Instructions how to activate VPN for iOS

1. After sending the request to info@roboforex.com, you will receive the message with the VPN access code.

2. Download SecureVPN application to your mobile device.

3. Click the arrow in the bottom right corner of the screen.

4. In the next window, click "Sent support request".

5. Enter your E-mail and the code you received, click "Send", and enjoy safe and free access to the Internet!

VPN solution is provided by "SecureVPN" service.

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9. RoboForex proxy server

Another method to get the access to RoboForex Members Area and websites is using a proxy server from RoboForex. You can customize the server directly in the browser.

Chrome:

Go to "Settings" -> "Advanced" -> "Open proxy settings". In the appeared window, click "LAN settings". Tick "Use automatic configuration script" and enter https://rbfxproxy.com/rbfxproxy.pac in "Address" field.

Opera:

Go to "Settings" -> "Browser" -> "Change proxy settings". Tick "Use automatic configuration script" and enter https://rbfxproxy.com/rbfxproxy.pac in "Address" field.

Firefox:

Go to "Options" -> "General" -> "Network proxy" and click "Settings…". Enter https://rbfxproxy.com/rbfxproxy.pac in "Automatic proxy configuration URL" field.

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10. Extension for browsers from RoboForex

We’ve developed our proprietary extension, which automatically sends user’s traffic to RoboForex websites using proxy servers or, in case the company’s websites are unavailable, redirects it to mirror websites. Link to active "mirrors" of our websites can be found in the extension dropdown menu.

Please note that before installing RoboForex extension in Opera browser, at first you will have to install the extension, which allows to work with applications for Chrome, Chrome Extension.

Instructions how to activate RoboForex extension

To provide access to websites, RoboForex extension uses proxy-servers. To provide the extension with access to these settings, click "Keep Changes" in the appeared dialog window of your browser when activating the extension.

Extension Instruction

Please note that your browser will be connected to all other websites without using proxy servers even if you enable access to proxy settings for the extension.

Browsers:

RoboForex Ltd is an international broker, regulated by the IFSC, license IFSC/60/271/TS.